General terms and conditions Monte Pino
Definitions
- Monte Pino: The holiday accommodation rental company
- Tenant: The person who rents an accommodation at Monte Pino
- Stay: The agreed rental period of the accommodation/studio
- Accommodation/studio: The holiday home rented out by Monte Pino
Applicability
These general terms and conditions apply to all bookings and stays at Monte Pino.
By making a booking, the renter confirms that he or she understands and agrees to these conditions.
Reservation & Payment
A reservation is final once confirmation has been received and the deposit has been paid.
The deposit is 30% of the total rental amount and must be paid immediately after booking.
The remaining balance is due 30 days prior to arrival. For bookings made within 30 days of arrival, full payment is required immediately. Payments are processed using the payment methods offered by Monte Pino.
Cancellation & Changes
By tenant:
In case of cancellation the tenant pays a compensation to Monte Pino:
Cancellations more than 3 months before the start date: full refund.
Cancellations within 3 to 2 months before the start date: 30% of the agreed price.
Cancellations within two to one month before the start date: 50% of the agreed price.
In case of cancellations within one month before the start date: 90% of the agreed price.
Through Monte Pino:
If Monte Pino has to cancel your booking due to unforeseen circumstances, the full rental amount will be refunded. We will do our best to offer an alternative, but are not responsible for further compensation.
Arrival & Departure
You are welcome to check in from 4:00 PM on the day of arrival.
We kindly request that you check out no later than 10:00 am on the day of departure.
House rules
To ensure everyone has a pleasant stay, we ask you to observe the following house rules:
- Smoking is not allowed in the accommodations.
- Pets are not allowed in the accommodations.
- Please take rest periods into account and ensure that the neighbourhood does not experience any nuisance.
- Any damage to the accommodation or inventory must be reported immediately.
We trust that tenants will handle the accommodation with care.
Deposit & Damage
Monte Pino may require a security deposit, which must be paid at the start of your stay. The deposit will be refunded within two days of departure, provided no damage or additional cleaning fees have been incurred. Additional charges may apply in the event of damage or violation of the house rules.
Liability
Monte Pino is not responsible for loss, theft, or damage to personal belongings. Renters stay at their own risk. Monte Pino cannot be held liable for accidents, injuries, or medical expenses during their stay. Monte Pino is not responsible for situations beyond our control, such as extreme weather conditions or government regulations.
Complaints & Disputes
We want your stay to be as pleasant as possible. If you encounter any problems, please let us know immediately so we can find a solution. If the dispute cannot be resolved amicably, the court of Pesaro (Italy) will have jurisdiction.
How to contact us
You can contact us at any time at: ciao@monte-pino.it
Last modified: 18.03.2025
